We may be massively late on this one, but when did the parking schedule at the station car park change? And can anyone explain why the pricing structure seems so crazy on Saturday and Sunday?
Will that be 15 or 1,440 minutes?
What sense is there in offering only two options at a weekend? 15 minutes for 50 pence or 24 hours for £5.50. Not increments of 15 minutes – you can either pay for a whole day or pay for the time it takes to get a newspaper from the station shop and, if you’re quick, a bag of chips from the chippie!
Seriously – does it make sense to anyone else? The collective wit and brain-power of your Radicals couldn’t figure it out, whilst standing around the ticket machine for a good 10 minutes (it didn’t help that paying with a card is also far from straight-forward).
No doubt local businesses would also have something to say about the weekday prices (which feel a tad steep) but we were particularly struck by the weekend schedule. It also occurred, though there are plenty of signs to try to prevent this, that it’d be quite possible to pay for 24 hours on a Saturday afternoon, decided to ruddy well use the whole period, but in a hurry park in a space used for the Farmers’ Market the following day.
Southeastern’s response to the capacity issues caused by the Thameslink work at London Bridge is rather overdue, by about six months. The Revolt recognises this is a complex issue as it required timetable changes and changes to train lengths and type of rolling stock used. Why much if not all of this could not be done in advance of the London Bridge work remains a mystery. Increases to capacity on some services will lead to reductions elsewhere either through shorter trains or different rolling stock being used. These changes will probably be of little comfort to those paying passengers who have endured the recent service.
The Revolt is still astonished that Southeastern did not anticipate increased demand on the London Bridge services and hailing this as a positive response to customer consultation is a red herring. It is surely better described as a response to poor and complacent management and a lack of planning in the run up to the London Bridge works. Once again, we wonder at how long Southeastern knew about this and how little they seem to have done in preparation. Southeastern admit that capacity increases are confined by rolling stock but the Revolt would argue that there was plenty of time to invest in more (let’s face it, capacity at peak time was an issue before the works started). Did they ever consider timetable changes beforehand to ease congestion?
Whilst on this Southeastern Failway subject (okay, rant…), it is bizarre that on a Charing X service, on lines not stopping at London Bridge the excuse of congestion at London Bridge is still used for delays. Why? Those lines are non-stopping?! Equally irritating is sitting at Lewisham on the way home and being told that we are ahead of schedule (yes, a first for SE) as the timetable has not been amended to factor in the non-stopping at London Bridge. The cynic in this Radical wonders if this will help the stats of trains running ‘on time’. But it shows a gross failure on SE part to properly plan. Having recently renewed season tickets we Radicals are particularly peeved.
As management now seem to be at least partly reliant on customer ‘consultation’ to tell them how to run a train service, will this mean fewer bonuses for them? Hell, maybe they will listen to suggestions on improving customer service too…